Refund policy

Exchange is a guaranteed right for all our customers, covering all products displayed on our store. All products listed on our platform are eligible for exchange in accordance with the terms and conditions outlined on this page.

• Eligibility for Exchange: Products can be exchanged provided they remain in their original condition as received upon purchase.

• Processing Time: Exchange requests are reviewed and approved within 3 business days.

• Delivery: Once an exchange request is approved, our courier will reach out to the customer within 3 to 5 business days.

• How to Request: You can submit an exchange request by contacting the WhatsApp number printed on your shipping label, or by reaching out to us through our Exchange & Refund page.

• Defective or Damaged Products: If the product is spoiled or defective, please send clear photos of the item along with your city, full address, and order number to proceed with a replacement.

• Full Refunds: A full refund will be issued if the delivered product is completely different from its description on our website.

• Disclaimer: We are not responsible for any customer expectations regarding product usage that were not explicitly stated on the product page on our website.